Privacy Policy

This Privacy Policy defines how Natali Pharm (hereinafter "we", "our", or "us") collects, processes, stores, and protects your personal data when using the website natalionline.am and the Natali Pharm mobile application (iOS/Android). By using our services, you confirm your agreement with the provisions of this Policy.

1. Legal Basis and Scope

This Policy is developed in accordance with the legislation of the Republic of Armenia, including the Law on Personal Data Protection, and is aligned with international standards, in particular the EU General Data Protection Regulation (GDPR), where applicable.

This Policy applies to:

• our website: natalionline.am
• our mobile application: Natali Pharm

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Full name
• Contact information (phone number, email address)
• Delivery address
• Order history
• Payment information (if necessary)
• Device, operating system, and technical data (for support or security purposes)

3. How We Use Your Data

Your personal data is processed solely for the following purposes:

• Order processing and delivery
• Customer support and feedback
• Sending notifications, promotions, and offers (with your consent)
• Service analysis and improvement
• Compliance with legal requirements

4. App Permissions

The Natali Pharm app may request access to the following data:

• Location data (geolocation) — to display nearby pharmacies or enable delivery
• Push notifications — to inform about order status, offers, and other updates

You may manage these permissions at any time through your device settings.

5. Cookies and Analytics

Our website uses cookies and similar technologies to ensure proper functionality and to analyze user behavior. We may also use third-party services, such as Google Analytics, to collect non-personalized statistical data.

You can manage or disable cookies in your device settings. Please note that doing so may limit some features on the website.

6. Sharing Personal Data with Third Parties

Your data may be shared with:

• Delivery service partners
• Payment systems
• State authorities, as required by law

Your data is never sold to third parties.

7. Data Protection and Retention

We implement appropriate technical and organizational measures to ensure the security of your personal data. Access to the data is granted only to authorized personnel and service providers.

Your data is retained only as long as necessary to achieve the purposes set out in this Policy, unless a longer period is required by law.

8. Your Rights

You have the following rights:

• Access your personal data
• Request correction of your data
• Request deletion of your data (where legally permitted)
• Withdraw your consent at any time
• Restrict or object to data processing
• File a complaint with the authorized personal data protection authority

9. Contact Us

If you have any questions about the protection of your data or the provisions of this Privacy Policy, you may contact us using the following methods:

• Phone: +374 55 33 32 23
• Email: [email protected]